Shipping policy

Effective Date: 5-11-2025

Last Updated: 5-11-2025

 

This Shipping Policy applies to all orders placed for delivery within the United Kingdom.

All orders are fulfilled and shipped exclusively from our international warehouse in Zhejiang, China.

Delivery times may vary slightly depending on customs clearance and local courier handling. In rare cases, international deliveries can take longer than expected.

 

By completing a purchase on this website, you acknowledge and agree to the shipping terms outlined below.

Our goal is to provide fast and reliable delivery for UK customers while maintaining full transparency about how and from where we ship.

 

A. Shipping Costs

We offer Free Standard Shipping on all orders delivered within the United Kingdom.

There are no hidden fees. All prices include applicable UK VAT.

In rare cases, import duties or customs fees may apply depending on your local customs authority.

 

B. Delivery Time, Processing & Order Cut-off

• Processing Time: 1–2 business days (Monday–Friday)

• Estimated Delivery Time: 5–8 business days after dispatch, depending on customs clearance and courier availability.

• Order Cut-off Time: 12:00 PM (GMT), London time

Orders placed after 12:00 PM will be processed the next business day.

 

Important Note:

All orders are fulfilled and shipped from our international warehouse in Zhejiang, China using priority air shipping.

This allows us to offer fast delivery times to the UK.

Delivery times may vary depending on customs clearance and final-mile delivery conditions.

 

C. Delivery Terms

We work with trusted international carriers such as YunExpress, 4PX, and Royal Mail (final UK delivery) to ensure tracked and reliable shipping.

Tracking details will be provided via email once your parcel has been dispatched.

Deliveries are made Monday to Friday by local courier partners.

 

D. Address Changes

If you need to update your delivery address, please contact our support team within 24 hours of placing your order at info@gilduro.com.

 After dispatch, delivery addresses can no longer be changed.

 

E. Order Cancellations

Orders can be cancelled free of charge before shipment.

Once your order has been dispatched, cancellations are no longer possible.

If you wish to return your order after delivery, please refer to our Return & Refund Policy.

 

F. Damaged Packages in Transit

If your parcel arrives damaged, please refuse delivery if possible and contact our support team immediately.

 If the package was delivered while you were not present, please contact us at [insert email address] within 48 hours with photos of the issue so we can resolve it promptly.

 

G. Customer Support

Email: info@gilduro.com

Phone: +31610573553

Customer Service Hours: Monday–Friday, 09:00 AM –17:00 PM GMT

Support Information: Our customer service operates from Europe and provides dedicated English-language support for UK customers.

 

H. Company Information

This online store is operated by MR. Ecom, registered in The Netherlands, under registration number 98572008.

 

All fulfillment operations are handled from our international warehouse in Zhejiang, China. The company complies with all UK consumer protection and distance selling regulations.

 

 

For details about how to return an item or request a refund, please see our Return & Refund Policy.