Refund policy
Effective Date: 05-11-2025
Last Updated: 05-11-2025
We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, you may return it within 30 days from the date of delivery for a refund or exchange, provided it meets the conditions below.
A. Return Eligibility
To qualify for a return, please ensure that:
● The item is unused, unworn, and in its original packaging.
● All original tags and accessories are included.
● Proof of purchase (order number or receipt) is provided.
Items that have been used, washed, or damaged by the customer are not eligible for return.
B. How to Start a Return
To initiate a return, please contact our support team at info@gilduro.com with your order number and the reason for return.
Once your request is approved, you will receive:
● A return shipping label, and
● Instructions on how and where to send your parcel.
Returns sent without prior authorisation will not be accepted.
C. Return Address
All returns are processed through our international fulfilment partner:
Return Centre:
Yiwu Cuijia Trade Co.
Warehouse of Sujia Aihua
1511 Jingang Avenue East, Jindong District
Jinhua City, Zhejiang Province, China
This is our international fulfilment partner’s address for processing returns.
Please contact our European support team (based in the Netherlands) before returning any items.
They will provide you with the correct return instructions and a pre-paid label.
We provide this address transparently to comply with international consumer standards.
D. Return Costs
● If the item is defective, damaged, or incorrect, return shipping is free of charge.
● For voluntary returns (change of mind, size, colour, etc.), return shipping is also free of charge
E. Refunds
Once your return is received and inspected, you will be notified by email.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Depending on your bank or card provider, it may take up to 14 business days for the refund to appear on your statement.
F. Exchanges
If you would like to exchange an item, please return the product first.
Once your return is processed, you can place a new order for the replacement item.
G. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery or as soon as reasonably possible at [Insert email address] with photos of the issue.
We will offer a replacement or full refund as quickly as possible.
H. Customer Support
Email: info@gilduro.com
Phone: +31610573553
Customer Service Hours: Monday–Friday, 9:00 AM – PM 17:00 GMT
Support Information: Our customer service team operates from Europe and provides dedicated English-language support for UK customers.
I. Company Information
This online store is operated by MR. Ecom, registered in The Netherlands, under registration number 98572008.
All fulfilment and return processing are handled through our international logistics facility in Zhejiang, China.
The company fully complies with all UK consumer protection and distance-selling regulations.
For information about delivery times and shipping methods, please see our Shipping policy.